FAQ

Which organization do you work with for the donations?
Currently, we are not working with any third party organizations. We personally get in touch with the orphans to ensure the kits reach their hands directly. Each year we will donate to orphans in different country and for the year of 2022 will be India.
*Note: You may also add your initial and a message to the kit as well. Please email us your order number(s) along with the name(s) and message(s).

What if the items are damaged during shipping?
Although we try our best to pack the items carefully, accidents may happen. We are happy to assist you if you email us with photos of the box and close up images.

Is Shokso Studio an environmentally sustainable company?
Yes! We use natural pigment to write the labels and information on plantable seed paper(orders within Canada) and homemade paper(all other countries) These materials are handmade by us.
To ensure as much of the packaging as possible is biodegradable, we use paper wrap instead of traditional plastic bubble wrap.

Is Shokso Studio a Canadian company?
Yes! Shokso Studio is a woman-owned Canadian company based in Toronto, Ontario.

Is local pickup an option?
Yes, we encourage customers in the GTA to arrange a local pickup. After order is processed, we will email you shortly with pickup arrangements details. All orders are ready to be pickup in 24 hours.

Is international shipping available?
Yes, although it may take longer than usual for international deliveries due to the current status of global delays. Additionally, please note that customs, taxes, and shipping costs will be the responsibility of the buyer. If you are interested in this option, email us before placing the order and we may provide an estimate of shipping costs.

How long will it take to receive my order?
Please allow 2-3 business days for orders to be processed. We ship out orders weekly, since we take extra care to package your delicate item(s) with love.

Unfortunately we do not offer return/exchange.


Happy shopping!